Return and Refund Policy

Last updated: 3 August 2026

This policy applies to orders placed on Grownsy.me, which is operated by TruCare FZC.

Return window and eligibility

Contact us within 30 days after delivery if an item is defective, damaged in transit, incorrect, or not as described. A manufacturing defect may be reported at any time during the applicable warranty period. Products should be returned with their original packaging, accessories, manuals, and proof of purchase when reasonably possible.

For hygiene and safety reasons, we do not currently accept opened or used baby-feeding, hygiene, or postpartum-care products for change-of-mind returns. This does not limit your rights when a product is defective, damaged, incorrect, or not as described. Other change-of-mind returns are accepted only when our customer-care team approves them in writing before the product is sent back.

How to request a return

Email support@trucarefzc.com or call +971 52 607 4088. Include your order number, reason for the request, and photos or video when relevant. Do not send a product back until our support team provides return instructions.

Return shipping and inspection

TruCare FZC will arrange or reimburse reasonable return shipping when an item is defective, damaged in transit, incorrect, or not as described. If we approve an optional change-of-mind return, the customer is responsible for the return cost disclosed and agreed in advance. Returned items are inspected after receipt.

Refunds

Approved refunds are issued to the original payment method. If that method is unavailable, we will agree an appropriate alternative with you. Processing normally takes 7–14 working days after inspection; your bank or payment provider may require additional time.

Warranty

Grownsy products sold on this website include a one-year limited warranty against manufacturing defects unless a longer period is stated on the product page. The warranty excludes normal wear, accidental damage, misuse, unauthorized modification, and failure to follow supplied instructions.

Merchant details

Operator: TruCare FZC
Office: 1L-04/05, Hamriyah Free Zone, Sharjah, United Arab Emirates
Email: support@trucarefzc.com
Phone: +971 52 607 4088
Support hours: Monday to Saturday, 9:00 AM–6:00 PM (UAE time)