Help and Frequently Asked Questions

Where do you deliver?

We currently accept online orders for delivery to addresses within the United Arab Emirates and Kuwait.

How long does delivery take?

UAE delivery is estimated at 1–2 working days after processing. Delivery estimates are not guarantees and can be affected by public holidays, severe weather, remote locations, or unsuccessful delivery attempts.

Can I change or cancel an order?

Contact us as soon as possible. We will try to change or cancel an order before it is processed or dispatched, but this cannot be guaranteed once fulfilment has started.

How do I request a return?

Email support@trucarefzc.com within 30 days after delivery and wait for return instructions before sending an item. Opened or used baby-feeding, hygiene, or postpartum-care products are not accepted for change-of-mind returns. This does not limit your rights when an item is defective, damaged, incorrect, or not as described.

How are refunds paid?

Approved refunds are issued to the original payment method, normally within 7–14 working days after inspection. If the original method is unavailable, we will agree an appropriate alternative with you. Your bank or payment provider may require additional time.

What does the warranty cover?

Products sold on Grownsy.me include a one-year limited warranty against manufacturing defects unless a longer period is stated on the product page. Normal wear, accidental or liquid damage, misuse, unauthorized repair or modification, and consumable components are not covered.

Which payment methods can I use?

The payment methods currently available for your order are shown at checkout. We do not advertise a payment method unless it is enabled for the current checkout.

How can I contact you?

Email support@trucarefzc.com or call +971 52 607 4088. Support hours are Monday to Saturday, 9:00 AM–6:00 PM UAE time.