A little help,
every step of the way.

We currently accept online orders for delivery to addresses within the United Arab Emirates, Kuwait and Saudi Arabia. Available services and charges are shown at checkout.

UAE delivery is estimated at 1–2 working days after dispatch. See our shipping policy for order-processing details. Delivery estimates are not guarantees and can be affected by public holidays, severe weather, remote locations, or unsuccessful delivery attempts.

Contact us as soon as possible. We will try to change or cancel an order before it is processed or dispatched, but this cannot be guaranteed once fulfilment has started.

Email support@trucarefzc.com within 30 days after delivery to request a return or exchange. We accept change-of-mind returns of new, unused and unopened items with their original packaging. Returns are free, with no restocking fee. Wait for our return instructions before sending an item. Opened or used baby-feeding, hygiene, or postpartum-care products are not accepted for change-of-mind returns. This does not limit your rights when an item is defective, damaged, incorrect, or not as described.

Approved refunds are issued to the original payment method, within 7 calendar days after we receive an eligible returned item. If the original method is unavailable, we will agree an appropriate alternative with you. Your bank or payment provider may require additional time.

Products sold on Grownsy.me include a one-year limited warranty against manufacturing defects unless a longer period is stated on the product page. Normal wear, accidental or liquid damage, misuse, unauthorized repair or modification, and consumable components are not covered.

The payment methods currently available for your order are shown at checkout. We do not advertise a payment method unless it is enabled for the current checkout.

Email support@trucarefzc.com or call +971 52 607 4088. Support hours are Monday to Saturday, 9:00 AM–6:00 PM UAE time.